UNDERSTANDING OUR COMPANY POLICIES AND
At Land and Sea Collection, we hope to make your
shopping experience fast, friendly and enjoyable. We are dedicated
to bringing you the best items and customer service
possible. Buying on the internet may be a new experience to
many and requires a "leap of faith" for the first
time buyer. Therefore, we want our customers to feel
confident that we stand behind everything we sell.
In this regard, our goals at Land and Sea Collection are to
Unusual, hard to find authentic
nautical items of high quality
Attractively priced, and
representing good value
Available for immediate
shopping always a pleasant and positive experience
Provide personal attention and
easy methods of contact
Fast, well packaged
And give exceptional "after
We are always ready to serve you
in our areas of specialization which include hard to find authentic
marine and nautical antiques, marine art, vintage diving helmets, boat,
ship and vintage aircraft models, and antique, vintage and contemporary
sextants. Please feel free to contact us by email at
firstname.lastname@example.org or call 561-339-3383 from 8 AM to 6 PM
Eastern Daylight Time.
ACCEPTED FORMS OF PAYMENT:
In this day of interconnectivity, shopping takes place in an
arena where everything is done electronically. Many transactions are
being processed through a clearing house so that the seller does not
need to have merchant agreements with all the various credit card
companies. Clearing houses include BidPay, and PayPal among a myriad of
others. The most popular and largest is PayPal which is owned by Ebay,
the largest internet auction site. PayPal allows international commerce
to take place efficiently and economically across international
boundaries with speed and simplicity at no cost to the buyer.
use PayPal exclusively which can process all major credit and debit
cards. We recommend Pay Pal for purchases under $500.00, and we will
absorb the transaction costs.
Since the prices we quote on higher
priced items are "Net to us", we recommend payment by bank wire transfer, cashier's
money orders and personal or business checks if time allows. If you wish
to use PayPal's credit card facilities, you may do so, but there is an
additional charge of 3% for all credit cards but American Express which
All overseas purchases must be paid by bank wire transfer
PAYPAL AND CREDIT CARD
LIMIT: On more expensive purchases, we only accept a bank wire
transfer, cashier's check, money order, or personal check, in which case
the item will be held until cleared. We accept no personal checks from
overseas buyers, and no credit cards or PayPal is accepted on items over
$500.00. The reason for this is quite simple, none of the financial
facilities that are used in commerce today guarantee that the payment to
the merchant is good. All payment gateways have the right to charge back
the amount received if the card's use was unauthorized or fraudulent.
The only protection the merchant has is if he knows his customer
personally or only accepts payment in forms that are the equivalent of
Under these circumstances, you are asking,"what
protection does the buyer have"? That really depends on the merchant. In
our case, we are a real full time business, not an after hours or
weekend hobby. We have been licensed by the State of Florida
as a full fledged company since 2003. We have a state sales tax number
and a Federal Employee Identification number. We have a physical
presence in two locations in the Palm City, Florida area. We
have a business account with a national bank. Our banking
references will be furnished on request. In other words, we are
real people doing business in the real world and are easily
verifiable and traceable. We want to be here for years to come, and
can only do so if we provide high quality products at fair and honest
prices, and back them by the finest service available.
GUARANTEE: If not completely satisfied with your purchase, it
may be returned, if without damage, within five days of receipt in
its original condition and packaging. Returns must be insured for their
full value. All that is required is a prior email authorization by us
for the return. A refund can be made for the cost of
shipping, packaging and handling within the continental United
States if we are at fault.
policies on "Privacy" are simple.
- We do not sell your names to
- We do not keep your credit
card information on file
any form of data - period
- We do keep copies of the
transaction which includes your name, address, and shipping
- We do keep copies of responses to
your questions or requests
- And that's it
the rare case, where someone does not follow our Terms of Sale or
returns an item without authorization, we may at our
discretion impose a 15% re-stocking fee.
INFRACTIONS: In the very rare instance where a buyer may act in
a manner that is in contravention of our Terms of Sale or contrary
to accepted business practices, a 15% "Cancellation Fee" may
be deducted at our discretion from the refund. This charge shall be
in addition to the recovery of the expenses we incurred in making
SHIPMENTS: Some of our products have shipping included in
their domestic price. Our normal shipments go by FedEx Ground, and
we can ship Expedited at additional cost. For your protection and
ours, everything is shipped insured.
If your payment is
received before 11 AM, your item will generally ship the same day. If it
is received after that, it will ship the next day. In the event that for
any reason there will be an unforeseen delay, you will receive an email
telling you the reason and giving you some options such as waiting a few
days or receiving a refund.
We mainly use the U.S. Postal
Service Air for international shipments, but their Global Express
Service is a recommended alternative. A credit will be given if domestic
shipping is quoted in the price.
No matter who the carrier is, in
the event of damage, we handle the claims processing in your behalf, and
if possible replace the item immediately.
After shipment, an
email notice is sent which includes a tracking number and estimated date
of arrival as soon as the data is available in the carrier's database.
That is usually by the morning after
IN-HOUSE PACKING: We pack and ship
in-house, and have accounts with all the major couriers and a few
over-the-road carriers. Many of the items we sell are antiques, unique,
one-of-a-kind, and pricey, so the process is much more complicated then
most and requires we treat each sale as a special
This is the most important part of a successful sale because there is
nothing more upsetting to the customer then to open the carton and find
a damaged item. Good packaging minimizes the chance of in transit
damage. In the long run, it also saves us and you the customer time and
money because we never know if the carrier will accept the claim
and how much they will award. The entire packing and shipping process
takes a professional level of know-how, extra time, and more and special
packaging materials. We go to the trouble of double boxing most
of our models for added safety, and your protection. We also
always seek out the least expensive of the various means of
SHIPMENTS: If you believe a package received from us was
damaged in transit, please refuse shipment and tell the carrier that you
are refusing delivery because the package is damaged. Then email
us and inform us of the situation. If you are not present at the
time of delivery and cannot refuse shipment, please email us so we can
make arrangements to have the shipment picked up and inspected by the
carrier. You must keep all the original packaging until the carrier
picks the item up.
PHILOSOPHY is to get
the item to our customers safely, and at the lowest possible cost.
Depending on the item, this can require special packaging, and obtaining
declared value insurance. If so, we have written instructions covering
the packing procedures, and use a method of shipping that
guarantees insurance coverage. For example, FedEx and UPS, have specific
exclusions in their tariffs where they do not cover models, antiques,
and one-of-a-kind items such as works of art. This constitutes a lot of what we sell. We do ship our
less expensive models by a courier service, but if it is damaged, we
replace it at no cost to the customer. If damages were significant, which
they are not, we would make other arrangements as with whom and how we
POSTAL SERVICE: For domestic shipments, the U.S. Postal Service
provides good insurance and good service, but the costs are much more
expensive than the usual courier services. We therefore prefer to ship
by a courier domestically, but the postal service is
significantly cheaper when shipping overseas.
USPS is our preferred choice when shipping to foreign countries,
but doing so is limited by size restrictions that vary
between counties, and the class of service desired. Packages can either
be 108 or 79 inches combined length and girth with a universal length
limitation of 45 inches in length.
insurance is expensive, and varies by country and class of
service, and since May, 2007 rarely is available in an amount
equal to the value of the shipment. The seller is not responsible for
this gap in coverage, and the buyer assumes the responsibility for
Oversize shipments must go by courier, over-the-road
hauler, or ocean freight.
OVERSIZE AND HIGH
VALUE SHIPMENTS: We prefer to have the customer make his own
arrangements for large size, very heavy, or very expensive items.
We do recommend an experienced antique moving specialist in our listing
of these items, and arrangements can be made directly with them. Under
special conditions, we also will assist in shipping the item ourselves
or make arrangements with an over-the-road hauler with whom we
receive a significant discount from published
OVERSEAS CUSTOMERS: A significant part of
our business is overseas. We sell worldwide, but request that overseas
customers contact us before buying an item. This is so we can
explain the added costs that are involved in an overseas shipment which
include, but are not limited to, the size and weight of the package,
cross border fees which are a function of exchange rate
differentials and preparing the required export documents, and for many
countries, two certified commercial invoices. The latter two items are
extra services for which we don't charge. The expenses that we do
expect to recover are included in the cost of postage on USPS shipments.
On request, we will itemize them for you.
At the time we
bill for postage, the amount is only an estimate because the exact size
and weight of the package wont be known until the item is packed and
taken to the post office for measurement and weighing. If we are in
error, and the actual amount is more, we will absorb the added cost
ourselves. If it is less, and more than a few dollars a refund will be
Scheduled postal service to
most parts of the world is by
Air, and is supposed to take from 4-10 working days depending on the
class of service. However, there is increased scrutiny required because
of terrorism concerns, and delays are frequent. We have no control over
this so please be patient. We can trace postal shipments
after the parcel is scanned.
Going to the post
office can be a time consuming chore. It can be avoided by
having them pick the item up at our warehouse, but this is expensive
at $14.25 per package. Instead, we prefer to save our
customers money, and take the package to the nearest facility which is a
15 minute drive one way and a visit that can take over one half hour.
The amount we charge to deliver packages to the post office depends on
the number we have at any one time. We charge a minimum of
$5.00 and will not charge more than $10.00 for
this service. That leaves from $9.25 to $4.25 in our customers pocket.
DUTIES, TAXES & DELAYS:
customer is responsible for his country's import duties, taxes and
clearance fees. You should inquire about them with your home
country's custom's department. We are not able to provide that
information. We do not charge, or is there any U.S. taxes on overseas
International buyers welcome,
first. We have satisfied customers in Argentina, Australia, Austria, Belgium, Bermuda,
British Virgin Islands, Canada, Chile, Republic of China, Czech
Republic, Democratic Republic of Congo, Denmark, Estonia, England,
France, Germany, Greece, Holland, Hong Kong, Hungary, Iceland,
Indonesia, Ireland, Israel, Italy, Japan, Kuwait, Latvia, Luxembourg,
Malaysia, Martinique, Mexico, New Zealand, Nigeria, Norway, Nova Scotia,
Panama, Philippines, Poland, Portugal, Puerto Rico, Romania, Russia,
Saudi Arabia, Scotland, Singapore, South Africa, Spain, St. Maarten,
Sweden, Switzerland, Thailand, Turkey, United Arab Emirates, USVI and
the Eastern Caribbean.
BOTTOM LINE ON
SHIPPING: We do not consider shipping a profit center where we
mark-up prices. We bill our shipping honestly, but we do expect to
recover our out-of-pocket costs. If you are in doubt, compare what we
charge for size, weight, insurance coverage and type of packaging to
what any Pack & Send, UPS Store or Kinko's Store charges. Also
compare our rates to that of the US Postal Service. We doubt that you
will find anyone cheaper or who provides better packing when all
things are taken into account.
you need help, or have further questions, please inquire.
email@example.com or call 561-339-3383
between 8 AM and 6 PM Eastern Daylight Time.
Copyright 2013 -
2007 by Land And Sea Collection™, All Rights